Complaints Procedure

COMPLAINTS PROCEDURE

11.1    Complaints in relation to the way in which your matter is handled, or the conduct of any employee of this firm should be addressed in writing to an independent investigator Mr Laurence Vaughan-Williams at LVW Law, Museum Buildings, Church Road, Port Erin, Isle of Man, IM9 6AH.  Mr Vaughan-Williams or a member of his team shall investigate your complaint, and inform you of the outcome of any internal investigation within 28 days.

11.2    In the event that Mr Vaughan Williams believes a client’s grievance should be with another person or entity, they shall advise the client of this as soon as reasonably practicable.

11.3    Once a complaint has been made, the complaint and its grounds shall be reviewed by the Investigator.  The Investigator has the right to speak to and interview any party they deem appropriate and necessary, and shall be given any documents or information they deem necessary from either party.  Once an investigation is complete, the Investigator must record his or her findings formally in writing with the outcome of the investigation being sent to both the employee of Pringle Law in question, the client and to Mrs Pringle or Mr Glover (if she/he is not the employee being investigated).

11.4    The Investigator reserves the right to extend the response period of 28 days if necessary, and must inform the client, the employee concerned and Mrs Pringle (if she/he is not being investigated) of this delay in writing with the reasons for such delay.

11.5    After the completion of any investigation, the notes and report of the investigation shall be kept by Pringle Law for a period of 6 years.

11.6    If you are dissatisfied with the outcome of your complaint as determined by the Investigator, you may refer any outstanding grievances either to the Isle of Man Law Society at 27 Hope Street, Douglas, Isle of Man (please see www.iomlawsociety.co.im for further details).  Alternatively, you could refer to the Isle of Man Advocates’ Disciplinary Tribunal at The Tribunals Office, Isle of Man Courts of Justice, Deemster’s Walk, Bucks Road, Douglas, Isle of Man (please see the Isle of Man Government’s website for details of the Isle of Man Advocates Disciplinary Tribunal and how to make a complaint).

Complaints 2024: We had 1 complaint from a client. It was investigated by the independent assessor Mr Vaughan-Williams and he determined it to be unfounded.